Assistente Inbound para Companhia Aérea Internacional / Alemão em Sitel / 38923
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Assistente Inbound para Companhia Aérea Internacional / Alemão Centro de Emprego full time

oferta de emprego de Sitel em Lisboa (colocada em 14 / 02)


Sitel is a Multinational Contact Centre Company, who represents the best brands, in all kinds of industries all over the world. Winner of the Best Outsourcing of the World Award, 2008, 2009 e 2010, Sitel provides all kinds of interaction solutions, between companies and their customers. In Portugal, we have at the moment a team of 320 associates, and we provide support in 8 different languages, but the continuous growth of business, demands a constant increase of our team.

Currently, we are now recruiting for one of our most known and prestigious clients, the Biggest Spanish Airline company, for the position: Inbound Assistant - Customer Care Service for the airline customers in the GERMAN language.

Job Title: Inbound Customer Care Assistant: To answer all calls from the airline company customers regarding: booking airline tickets, sales assistance and all doubts or questions of the customers.

Minimum skills: Fluent in German
Strong knowledge of English
Experience in Customer Care Service
Experience in Sales
Pro customer personality

Work-Schedule: Part-Time: 08h00-12h00 or 15h00-19h00
Full-Time: 08h00-12h00 + 15h00-19h00 (3 hours lunch break)
Since we work for an airline company, the schedule will be for 7 days a week, with 2 days off per week, that will be rotational.

Salary: Full-Time: €775(base salary)+ €6.17(lunch fee per day)+ €50(Rotativity bonus)+ up to €150 Performance bonus + Sales Bonus
Part-Time: €387(base salary) + €3.08(lunch fee per day) + €25 (Rotativity Bonus)+ Performance bonus + Sales Bonus

Training: 4 weeks training about the Airline Reservation system: AMADEUS. Training will be fully paid by Sitel: €20 per day

Start Date: February 20th 2012 in Sitel Facilities - Lisbon.

If you would like to apply, please click "Candidatar-se".




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